Shift Leader: Food Service Ops & Team Performance

Papa Johns; Cumming (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's Shift Leader oversees shifts and areas to ensure high quality products and customer service, contributing to restaurant profitability. The role includes the execution of company policies, procedures and systems, and ensures compliance with all laws and ethical business practices.

The position involves managing shift coverage, maintaining product quality and costs, and assisting in inventory and cash management to support profitable operations.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Job description

Papa John's Shift Leader oversees shifts and areas to ensure high quality products and customer service, contributing to restaurant profitability. The role includes the execution of company policies, procedures and systems, and ensures compliance with all laws and ethical business practices.

The position involves managing shift coverage, maintaining product quality and costs, and assisting in inventory and cash management to support profitable operations.