Shift Leader: Elevate Service & Team Impact

coffeeandbagelbrands; Madison, Fort Worth (WI, TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Caribou Coffee Operating Company, Inc. is seeking a Shift Leader to guide store operations alongside the General Manager and Assistant Manager. You will drive guest satisfaction, lead a engaged team, and uphold standards across service, cleanliness and product quality.

Required: at least 1 year of leadership in hospitality or retail, availability for early mornings or evenings and being 18+. Preferred: high school diploma or GED and reliable transportation. Equal opportunity employer.

Qualifications

• 1 year+ of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, holidays and/or weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Coach and develop Team Members to perform at their best.
• Ensure SOPs and quality standards are followed consistently.
• Balance daily priorities, inventory, and deposits with integrity.

Skills

Leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee Operating Company, Inc. is seeking a Shift Leader to guide store operations alongside the General Manager and Assistant Manager. You will drive guest satisfaction, lead a engaged team, and uphold standards across service, cleanliness and product quality.

Required: at least 1 year of leadership in hospitality or retail, availability for early mornings or evenings and being 18+. Preferred: high school diploma or GED and reliable transportation. Equal opportunity employer.