Shift Lead: Drive Guest Joy & Team Excellence

coffeeandbagelbrands; Stone Mountain (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide store operations and drive guest satisfaction. You will oversee shift execution, ensure SOPs are followed, and coach team members to deliver exceptional service.

Requirements include 1+ year of leadership or customer service experience, willingness to work varied hours, and being 18 or older. The role emphasizes teamwork, accountability, and maintaining a positive store environment.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Able to work early mornings, evenings, some holidays/weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed on the floor.
• Coach and provide feedback to Team Members in real time.
• Train team on role responsibilities, product knowledge, and promotions.
• Handle administrative tasks like deposits and inventory as assigned.
• Own the shift and plan for upcoming shifts; communicate priorities clearly.
• Foster a positive, inclusive culture and take ownership of store appearance and vibe.

Skills

Leadership

Team Management

Customer Service

Store Operations

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide store operations and drive guest satisfaction. You will oversee shift execution, ensure SOPs are followed, and coach team members to deliver exceptional service.

Requirements include 1+ year of leadership or customer service experience, willingness to work varied hours, and being 18 or older. The role emphasizes teamwork, accountability, and maintaining a positive store environment.