Shift Leader: Drive Team Impact & Guest Joy

Caribou Coffee; Saint Cloud (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide store operations in collaboration with the General Manager. The role focuses on achieving guest satisfaction, maintaining product quality, and driving revenue while coaching the team on SOPs and brand standards.

Ideal candidates have at least 1 year in leadership, restaurant, or customer service roles and can work mornings, evenings, and weekends. Must be 18+ with reliable transportation.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Ensure SOP and quality standards are followed on shift.
• Coach and train team members on responsibilities and product knowledge.
• Perform administrative tasks (e.g., deposits, inventory, store orders).
• Develop team members and support career growth.

Skills

Leadership

Restaurant experience

Customer service

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide store operations in collaboration with the General Manager. The role focuses on achieving guest satisfaction, maintaining product quality, and driving revenue while coaching the team on SOPs and brand standards.

Ideal candidates have at least 1 year in leadership, restaurant, or customer service roles and can work mornings, evenings, and weekends. Must be 18+ with reliable transportation.