Shift Leader: Elevate Service & Pizza Quality

Papa Johns; Gastonia (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Papa Johns is seeking a Shift Leader to supervise restaurant shifts, ensuring high quality products and exceptional customer service while driving profitability. You will help manage operations, enforce company policies, and uphold safety standards across all stations and duties.

The role requires coordinating staff coverage, controlling costs, and following procedures to achieve MCE readiness and consistent performance. 18+ and eligibility for hours including nights and weekends are expected.

Qualifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Supervise shifts and ensure high quality products and service.
• Maintain shift coverage and manage inventory and costs.
• Ensure compliance with policies, safety, and local laws.

Skills

Shift leadership

Customer service

Team leadership

Food safety

Planning & prioritization

Education

High School diploma or GED

Serv-Safe certification

Previous shift lead experience

Job description

Papa Johns is seeking a Shift Leader to supervise restaurant shifts, ensuring high quality products and exceptional customer service while driving profitability. You will help manage operations, enforce company policies, and uphold safety standards across all stations and duties.

The role requires coordinating staff coverage, controlling costs, and following procedures to achieve MCE readiness and consistent performance. 18+ and eligibility for hours including nights and weekends are expected.