Shift Leader: Elevate Service, Lead the Team

Miniso; Irvine (CA); Hybrid; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily store operations, coach associates, and deliver outstanding customer service. You will help with cash handling, opening/closing, merchandising, and shipment processing while actively promoting the store’s membership program to build customer loyalty.

You will lead by example to drive sales and KPI goals, maintain store appearance, and resolve customer concerns professionally.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ year experience as keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer service skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

POS systems

Cash handling

Store operations

Education

High school diploma

Associate degree preferred

Tools

Point-of-Sale (POS) software

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager with daily store operations, coach associates, and deliver outstanding customer service. You will help with cash handling, opening/closing, merchandising, and shipment processing while actively promoting the store’s membership program to build customer loyalty.

You will lead by example to drive sales and KPI goals, maintain store appearance, and resolve customer concerns professionally.