Shift Leader: Elevate Restaurant Ops & Guest Experience

Harri; Sugar Land (TX); On-site; USD 36,000 - 45,000; Full time

Job summary

Harri is seeking a Shift Leader to support the management team in achieving restaurant goals and profits. You will perform duties similar to an Assistant Manager, while not hiring or terminating staff.

You will direct hourly team members, ensure safety compliance, train staff using company tools, and assist with equipment maintenance and cash handling. Strong communication and customer service are essential.

Qualifications

• 6 months restaurant experience.
• Strong customer service and communication skills.
• High school diploma or GED; Shift/Team Leader training and certification required.

Responsibilities

• Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service.
• Assists in planning and supervising completion of all job task assignments and ensures adherence with safety, food safety, sanitation and security procedures.
• Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant.
• Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves and responds to guest complaints.
• Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc.).
• Recommend disciplinary action for hourly team members
• Monitors the interior/exterior cleanliness of the restaurant at all times and initiates clean-up as needed.
• Performs other related activities in accordance with policies and procedures as assigned by management.

Skills

Customer service

Written and oral communication

Reading instructions

Cash register operation

Basic math skills

Restaurant experience

Education

High school diploma or GED

Job description

Harri is seeking a Shift Leader to support the management team in achieving restaurant goals and profits. You will perform duties similar to an Assistant Manager, while not hiring or terminating staff.

You will direct hourly team members, ensure safety compliance, train staff using company tools, and assist with equipment maintenance and cash handling. Strong communication and customer service are essential.