Shift Leader: Elevate Guest Experience & Team Performance

Long John Silver's; West Mifflin (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Long John Silver’s is seeking a motivated Shift Manager to lead our team and deliver an outstanding guest experience at our West Mifflin location. The role emphasizes 100% guest satisfaction, proper food handling, and a culture of teamwork and accountability.

You will oversee staffing, train crew, monitor service standards, and drive profitability through efficient operations and reduced waste while maintaining the highest food safety and quality standards.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Completed Shift Manager Training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a "come-back quality" experience through outstanding service and flavor.

Skills

Customer service

Teamwork

Quality standards

Education

High School Diploma or Equivalent

Job description

Long John Silver’s is seeking a motivated Shift Manager to lead our team and deliver an outstanding guest experience at our West Mifflin location. The role emphasizes 100% guest satisfaction, proper food handling, and a culture of teamwork and accountability.

You will oversee staffing, train crew, monitor service standards, and drive profitability through efficient operations and reduced waste while maintaining the highest food safety and quality standards.