Shift Manager: Lead Team & Deliver Wow Guest Experience

Long John Silver's; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure 100% guest satisfaction, resolve issues quickly, and inspire crew members and leadership to exceed goals.

The role emphasizes staffing, food safety, inventory, and daily performance reporting within a fast-paced environment, maintaining a clean, welcoming dining area and promoting the brand values during every shift.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.
• Value customer service and positively impact our guests' experience.
• Work well in a fast-paced environment.
• Practice high quality food and cleanliness standards.
• Bring upbeat energy and a positive attitude to the team.
• Commitment to timeliness and a sense of urgency.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Delivers a 'come-back quality' experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.
• Drives profitability by effectively managing product projections and minimizing waste.
• Creates an inviting atmosphere that encourages repeat visits.
• Provides ongoing motivation and support, setting clear team goals and identifying opportunities for training and skill enhancement.
• Serves as a resource for crew members, addressing questions, resolving concerns, and ensuring adherence to quality and operational guidelines.
• Communicates sales goals, deadlines, and expectations effectively to the team.
• Gains expertise in sales forecasting, scheduling, inventory management, and performance reporting.
• Ensure compliance with cash control, security, safety, and food quality standards.
• Performs additional duties as assigned by restaurant management.

Skills

Team leadership

Customer service

Communication

Food safety

Scheduling

Inventory management

VOC feedback

Problem solving

Education

High School Diploma or Equivalent

Tools

BAM!

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure 100% guest satisfaction, resolve issues quickly, and inspire crew members and leadership to exceed goals.

The role emphasizes staffing, food safety, inventory, and daily performance reporting within a fast-paced environment, maintaining a clean, welcoming dining area and promoting the brand values during every shift.