Guest Experience Shift Leader

Long John Silver's; Crawfordsville (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will oversee daily operations, ensure food safety, manage staffing, and foster a collaborative environment focused on guest satisfaction.

Join us to drive quality and value in a high-energy setting, where bell-ringing and great seafood define the day, and where leadership supports growth and teamwork.

Qualifications

• Must be 18 years or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly using BAM! to ensure guest happiness.
• Inspires and motivates crew to exceed performance expectations.
• Leads team in collecting and acting on VOC feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Maintains food safety, quality, and presentation standards.
• Drives profitability by managing projection and minimizing waste.
• Delivers a come-back quality experience through outstanding service.

Skills

Customer service

Team leadership

Fast-paced

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will oversee daily operations, ensure food safety, manage staffing, and foster a collaborative environment focused on guest satisfaction.

Join us to drive quality and value in a high-energy setting, where bell-ringing and great seafood define the day, and where leadership supports growth and teamwork.