Shift Leader: Guest Experience & Team Growth

Long John Silver's; Harlingen (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure staffing, food safety, and high standards of service in a fast-paced restaurant environment.

The role emphasizes team leadership, accountability, and driving profitability while maintaining excellent guest relations and food quality. Join us to help create memorable dining moments for families in a busy setting.

Qualifications

• Must be 18 years of age or older.
• Value customer service and positively impact guests' experience.
• Able to thrive in a fast-paced environment and work rotating shifts.
• Lead and motivate crew members and restaurant management.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to meet guest service needs and maintains a clean, safe environment.

Skills

Age 18+

Customer service

Fast-paced environment adaptability

Team supervision

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure staffing, food safety, and high standards of service in a fast-paced restaurant environment.

The role emphasizes team leadership, accountability, and driving profitability while maintaining excellent guest relations and food quality. Join us to help create memorable dining moments for families in a busy setting.