Shift Leader: Elevate Guest Experience & Team Performance

Long John Silver's; Mount Vernon (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Long John Silver’s is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences. You will oversee daily operations, maintain food safety and quality standards, and drive guest satisfaction through training, coaching, and hands-on leadership.

You must be 18+, have a high school diploma, complete Shift Manager Training, and be able to work rotating shifts. In a fast-paced setting, you’ll manage staffing, monitor VOC, and motivate crew to deliver consistent,

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves concerns promptly using BAM! to ensure guest happiness.
• Inspires and motivates crew and management to exceed performance expectations.
• Leads the team in collecting and acting upon feedback (VOC).
• Ensures optimal staffing levels to meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability.

Skills

Customer service

Team leadership

Communication

Fast-paced environment

Time management

Education

High school diploma or equivalent

Job description

Long John Silver’s is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences. You will oversee daily operations, maintain food safety and quality standards, and drive guest satisfaction through training, coaching, and hands-on leadership.

You must be 18+, have a high school diploma, complete Shift Manager Training, and be able to work rotating shifts. In a fast-paced setting, you’ll manage staffing, monitor VOC, and motivate crew to deliver consistent,