Shift Leader: Elevate Guest Experience & Team Performance

Little Caesars | PFLC, LLC; Ringgold (GA); On-site; USD 19,000 - 23,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily operations, guest experience, and sales performance on a store shift. You will guide team members, assign tasks, train new staff, and ensure adherence to brand standards and safety policies.

In the absence of the manager, you will lead opening and closing duties, manage the line, promote in-store promotions, handle guest concerns, and monitor food safety, costs, and cash handling with consistent attention to policy.

Qualifications

• Experience leading a team on shifts.
• Strong guest service mindset and conflict resolution.
• Ability to train and coach team members.
• Familiarity with cash handling and store security.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback.
• Use the huddle board and follow personnel policies and safety procedures.
• Ensure security and opening/closing procedures are followed.
• Deliver great guest service and resolve guest complaints.
• Promote sales through in-store promotions and suggestive selling.
• Maintain product quality standards and food safety requirements.
• Manage line, delegate duties, and count cash drawers as required.

Skills

Leadership

Guest Service

Training

Cash Handling

Safety Procedures

Job description

Little Caesars is seeking a Shift Leader to oversee daily operations, guest experience, and sales performance on a store shift. You will guide team members, assign tasks, train new staff, and ensure adherence to brand standards and safety policies.

In the absence of the manager, you will lead opening and closing duties, manage the line, promote in-store promotions, handle guest concerns, and monitor food safety, costs, and cash handling with consistent attention to policy.