Shift Leader: Guest Experience & Store Operations

Little Caesars | PFLC, LLC; City of Rome (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, and brand execution. You will guide the team, manage opening and closing duties, and ensure adherence to policies.

You will handle customer concerns, promote in-store promotions, supervise the line, monitor food safety, labor, and cash handling. This role requires strong leadership and a commitment to quality service.

Responsibilities

• Lead team members on shifts, assign tasks, provide feedback and training.
• Ensure guest service is outstanding and resolve complaints.
• Open/close duties and transition smoothly between shifts.
• Maintain product quality and follow food safety procedures.
• Control costs, labor, waste, and cash on shift.
• Promote sales through in-store promotions and suggestive selling.

Skills

Team Leadership

Guest Service

Food Safety

Cash Handling

Promotions

Open/Close

Labor Law

Training

Conflict Resolution

Job description

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, and brand execution. You will guide the team, manage opening and closing duties, and ensure adherence to policies.

You will handle customer concerns, promote in-store promotions, supervise the line, monitor food safety, labor, and cash handling. This role requires strong leadership and a commitment to quality service.