Shift Leader: Elevate Guest Experience & Team Performance

Chicken Salad Chick; Hoover (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Chicken Salad Chick in Hoover, AL seeks a Team Leader to assist the GM and AM in day-to-day restaurant operations, ensuring an superb guest experience while maintaining a dynamic work environment. The role covers guest service and shift management to help meet financial objectives.

Responsibilities include supervising staff, ensuring food quality and safety, training team members, and maintaining records and schedules.

Qualifications

• Ability to work in a fast-paced environment.
• Clear and professional communication with team members and guests.
• Ability to multitask across restaurant operations.
• Excellent attendance and punctuality; reliability.
• Reliable transportation to and from work.
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department.

Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader's shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with safety and sanitation procedures and all regulations during shift.
• Make decisions regarding team member assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Skills

Fast-paced

Communication

Multitasking

Attendance

Reliable transport

Shift Leader Training

Job description

Chicken Salad Chick in Hoover, AL seeks a Team Leader to assist the GM and AM in day-to-day restaurant operations, ensuring an superb guest experience while maintaining a dynamic work environment. The role covers guest service and shift management to help meet financial objectives.

Responsibilities include supervising staff, ensuring food quality and safety, training team members, and maintaining records and schedules.