Shift Leader: Guest Experience & Team Coaching

Chicken Salad Chick; Germantown (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Chicken Salad Chick in Germantown, TN is seeking a Team Leader to assist the GM and AM in daily restaurant operations, focusing on guest service and shift management to deliver a superb guest experience.

You will supervise hourly team members, ensure food safety and quality standards, handle scheduling, training, and shift execution, and help meet financial goals while maintaining a positive, collaborative work environment.

Qualifications

• Experience in fast-paced restaurant operations.
• Strong communication with team and guests.
• Ability to multitask across roles.
• Excellent attendance and reliability.
• Willingness to complete Shift Leader training.
• High level of guest hospitality.

Responsibilities

• Assist GM and AM in daily restaurant operations within budget.
• Ensure compliance with food safety, quality, and service standards.
• Oversee dining room, service area and kitchen during shift.
• Train and counsel hourly team members on shift.
• Provide top-tier hospitality to guests at all times.
• Manage team member scheduling and shift execution.

Skills

Fast-paced environment

Communication

Multitask

Attendance & punctuality

Reliable transportation

Shift Leader training

Education

Restaurant experience

Job description

Chicken Salad Chick in Germantown, TN is seeking a Team Leader to assist the GM and AM in daily restaurant operations, focusing on guest service and shift management to deliver a superb guest experience.

You will supervise hourly team members, ensure food safety and quality standards, handle scheduling, training, and shift execution, and help meet financial goals while maintaining a positive, collaborative work environment.