Shift Leader: Guest Service & Operations

Chicken Salad Chick; Florence (AL); On-site; USD 21,000 - 28,000; Full time

Job summary

Chicken Salad Chick in Florence, AL is seeking a Team Leader to assist the General Manager and Assistant Manager in daily restaurant operations, ensuring superb guest experiences and a stimulating team environment.

The role focuses on guest service, shift management, and adherence to food safety, while coaching hourly staff, handling scheduling, and maintaining records. Restaurant experience is highly preferred, with a strong emphasis on reliability and punctuality.

Qualifications

• Restaurant experience highly preferred.

Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Train and counsel hourly team members who work during Team Leader's shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions, execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Skills

Fast-paced environment

Clear communication

Multitask

Attendance and punctuality

Reliable transportation

Shift Leader training

Tools

Job description

Chicken Salad Chick in Florence, AL is seeking a Team Leader to assist the General Manager and Assistant Manager in daily restaurant operations, ensuring superb guest experiences and a stimulating team environment.

The role focuses on guest service, shift management, and adherence to food safety, while coaching hourly staff, handling scheduling, and maintaining records. Restaurant experience is highly preferred, with a strong emphasis on reliability and punctuality.