Shift Leader: Elevate Guest Experience & Team Leadership

Harri; Fife (WA); On-site; USD 21,000 - 28,000; Full time

Job summary

Jersey Mike's in Washington is seeking a Shift Leader to oversee daily shift operations, delivering an outstanding guest experience while guiding crew members. You will coach and onboard staff, ensure food safety standards, and manage shift execution from opening to closing with a focus on quality and speed.

The ideal candidate has restaurant or customer service experience, leads by example, communicates effectively, and thrives in a fast-paced environment. Weekend availability is preferred.

Qualifications

• Experience in restaurant, food service, or customer service.
• Ability to lead by example and motivate a team.
• Strong communication and conflict-resolution skills.

Responsibilities

• Lead shift operations with a focus on guest experience and team engagement.
• Ensure food quality and safety standards are met during your shift.
• Coach, onboard, and develop Crew Members across shifts.
• Assist with opening/closing and inventory as needed.
• Resolve customer concerns promptly and professionally.

Skills

Leadership

Customer service

Communication

Team coaching

Job description

Jersey Mike's in Washington is seeking a Shift Leader to oversee daily shift operations, delivering an outstanding guest experience while guiding crew members. You will coach and onboard staff, ensure food safety standards, and manage shift execution from opening to closing with a focus on quality and speed.

The ideal candidate has restaurant or customer service experience, leads by example, communicates effectively, and thrives in a fast-paced environment. Weekend availability is preferred.