Shift Lead: Elevate Team & Guest Experience

Jersey-Mike; Tomball (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid time off

Job summary

Jersey Mike’s is hiring a Shift Lead to support daily restaurant operations, guiding team members and ensuring top service quality. You will act as the leader on duty, coordinating with management to maintain standards and efficiency.

The role requires leadership capability, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Evening, weekend, and holiday availability is expected.

Qualifications

• Previous restaurant or leadership experience preferred.
• Strong communication, leadership and problem-solving skills.
• Flexible availability, including evenings, weekends and holidays.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure product quality, accuracy and presentation meet company standards.
• Monitor and enforce food safety, sanitation and cleanliness requirements.

Skills

Leadership

Communication

Problem-solving

Flexibility

Job description

Jersey Mike’s is hiring a Shift Lead to support daily restaurant operations, guiding team members and ensuring top service quality. You will act as the leader on duty, coordinating with management to maintain standards and efficiency.

The role requires leadership capability, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Evening, weekend, and holiday availability is expected.