Shift Leader: Guest Experience & Frontline Ops

Ontario Trillium Foundation; Chesapeake (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Little Caesars is seeking a Shift Leader in Chesapeake, Virginia. This role involves overseeing shift operations, enhancing the guest experience, and driving sales performance. As a Shift Leader, you will lead team members, manage daily tasks, resolve guest complaints, and uphold product quality standards. Ideal candidates possess strong communication skills, a positive attitude, and are able to train and coach others. Join a supportive team to create memorable experiences for our guests.

Qualifications

• Must have great communication skills to communicate effectively with guests and co-workers.
• Must have a positive attitude and ethics which support our values and culture.
• Ability to stand/walk for up to 8-10 hours per day.

Responsibilities

• Lead team members on shifts, including assigning tasks.
• Ensure all security procedures are executed.
• Make guests really happy by providing great guest service.

Skills

Great communication skills

Positive attitude

Strong team player

Ability to train and coach others

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required