Shift Leader: Elevate Customer Experience & Operations

Dairy Queen; Staunton (IL); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Trainings

Flexible Schedule

Zusammenfassung

Dairy Queen is seeking an experienced shift leader to run a Dairy Queen store in Staunton, IL during scheduled shifts, supporting the GM with operations, inventory, and staff development. The role emphasizes customer service, quality, and a positive, energetic store environment.

You will train and coach the crew, manage scheduling, control costs, and ensure compliance with safety standards while driving sales and guest satisfaction in a fast-paced setting.

Qualifikationen

• Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable

Aufgaben

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.
• Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.
• Ensure that Fan service in all areas meets or exceeds company standards.
• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with ensuring Food Safety is the top training priority in store operations. Ensure proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors.

Kenntnisse

Customer focus

Trainer and coach

Management skills

Organization & detail

Goal attainment

POS proficiency

Flexibility

Integrity

Ausbildung

High School diploma

Jobbeschreibung

Dairy Queen is seeking an experienced shift leader to run a Dairy Queen store in Staunton, IL during scheduled shifts, supporting the GM with operations, inventory, and staff development. The role emphasizes customer service, quality, and a positive, energetic store environment.

You will train and coach the crew, manage scheduling, control costs, and ensure compliance with safety standards while driving sales and guest satisfaction in a fast-paced setting.