Shift Leader: Store Ops, Training & Guest Experience

Dairy Queen; Minot (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Trainings

Flexible Schedule

Job summary

Dairy Queen is seeking an experienced store leader to run the restaurant during scheduled shifts, upholding high standards of quality, service and atmosphere. You will manage inventory, cash, and product production while coaching a team to exceed fan expectations.

Responsibilities include training shift leads, implementing business plans to boost sales and efficiency, and ensuring health, safety, and compliance across daily operations.

Qualifications

• Minimum 1-3 years of high volume restaurant leadership experience, required.
• Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.

Responsibilities

• Manage entire operation of restaurant during scheduled shifts, ensuring quality, service and atmosphere.
• Train and coach shift leads and crew on PRIDE systems, recipes, food safety and safety practices.
• Assist in executing the restaurant's business plan to increase sales and optimize labor and inventory.
• Ensure fan service standards are maintained and customer concerns are addressed promptly.
• Lead hiring, training, coaching and development of staff to build a productive team.
• Support health and safety standards, sanitation, and compliance with regulations.
• Contribute to local store marketing initiatives and promotions.
• Perform duties under pressure in a high-volume setting and handle temperature variations and lifting up to 50 pounds.

Skills

Customer focus

Trainer and coach

Management skills

Organization

Goal oriented

POS systems

Adaptability

Integrity

Education

High school diploma

Job description

Dairy Queen is seeking an experienced store leader to run the restaurant during scheduled shifts, upholding high standards of quality, service and atmosphere. You will manage inventory, cash, and product production while coaching a team to exceed fan expectations.

Responsibilities include training shift leads, implementing business plans to boost sales and efficiency, and ensuring health, safety, and compliance across daily operations.