Shift Leader: Drive-Thru Operations & Guest Experience

Sonic Drive-In; Centre (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to help lead daily drive-in operations and staff on assigned shifts. You will supervise team members, ensure guest satisfaction, and comply with all policies and safety standards.

The role requires at least six months of restaurant management experience or one year in retail management, strong communication, and the ability to manage costs and staffing during shifts.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
• Regular attendance.
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Job description

Sonic Drive-In is seeking an Assistant Manager to help lead daily drive-in operations and staff on assigned shifts. You will supervise team members, ensure guest satisfaction, and comply with all policies and safety standards.

The role requires at least six months of restaurant management experience or one year in retail management, strong communication, and the ability to manage costs and staffing during shifts.