Shift Leader: Drive-Thru & Guest Experience

Sonic Drive-In; Pineville (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sonic Drive-In in Pineville, LA is seeking an Assistant Manager to lead and develop team members, ensure outstanding product quality and customer service, and control costs across shifts.

You will train staff, manage drive-in operations, handle guest and employee issues, and ensure compliance with company policies and local laws. This role demands strong leadership and communication skills for successful daily operations.

Qualifications

• Minimum 2 years of restaurant management experience or 1 year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Comply with and enforce all company policies, procedures, and operational standards.

Skills

Staff leadership

Verbal communication

Problem solving

Time management

Job description

Sonic Drive-In in Pineville, LA is seeking an Assistant Manager to lead and develop team members, ensure outstanding product quality and customer service, and control costs across shifts.

You will train staff, manage drive-in operations, handle guest and employee issues, and ensure compliance with company policies and local laws. This role demands strong leadership and communication skills for successful daily operations.