Shift Lead: Guest Experience & Operations

Sonic Drive-In; Lafayette (LA); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

Sonic Drive-In in Lafayette, LA seeks an Assistant Manager to lead and develop team members, execute outstanding product quality, and drive customer service while controlling costs across each shift. You will follow standard operating procedures and supervise drive-in operations to ensure a superior guest experience.

You will manage staffing, handle guest and employee issues, and ensure compliance with health and safety laws.

Qualificações

• Experience in restaurant or retail management is required or preferred.
• At least 2 years in restaurant management or 1 year in retail management.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local health and safety laws.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsabilidades

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control and quality.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties during shift to meet operational standards.
• Perform regular cleaning and sanitation duties as listed.
• Regular attendance.

Conhecimentos

Verbal communication

Written communication

Problem solving

Multi-tasking

Leadership

Time management

Conflict resolution

Descrição da oferta de emprego

Sonic Drive-In in Lafayette, LA seeks an Assistant Manager to lead and develop team members, execute outstanding product quality, and drive customer service while controlling costs across each shift. You will follow standard operating procedures and supervise drive-in operations to ensure a superior guest experience.

You will manage staffing, handle guest and employee issues, and ensure compliance with health and safety laws.