Shift Leader: Drive Team Performance & Guest Service

Dunkin' Donuts Incorporated; Plymouth (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' Donuts Incorporated in Plymouth, MA is seeking a Shift Leader to coach team members, ensure brand standards, and deliver outstanding guest service during the shift. You will set goals, assign jobs, and motivate the team with timely feedback to keep operations running smoothly.

Responsibilities include managing opening/closing procedures, cash handling, inventory, food safety, and resolving guest issues quickly.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven ability to lead teams and deliver customer service in a fast-paced environment.

Responsibilities

• Coach restaurant team members and provide timely, constructive feedback.
• Assist Restaurant Manager in meeting goals and executing brand standards.
• Manage shift deployment, open/close procedures, and cash handling.
• Maintain food safety and inventory controls throughout the shift.
• Handle guest complaints and resolve issues to uphold the restaurant's reputation.

Skills

Leadership

Customer service

Cash handling

Food safety

English proficiency

Education

HS Diploma or GED preferred

18+ years old

Previous leadership experience in retail/restaurant/hospitality

Tools

Basic computer skills

Job description

Dunkin' Donuts Incorporated in Plymouth, MA is seeking a Shift Leader to coach team members, ensure brand standards, and deliver outstanding guest service during the shift. You will set goals, assign jobs, and motivate the team with timely feedback to keep operations running smoothly.

Responsibilities include managing opening/closing procedures, cash handling, inventory, food safety, and resolving guest issues quickly.