Shift Leader: Drive Guest Experience & Team Excellence

dunkinco; Peyton (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid sick leave (HFWA)

Shift Leader PTO accrual

Health benefits eligibility (Dental, V

Vision, Flex Spending)

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to manage daily operations, lead a crew, ensure friendly guest experiences, and uphold quality standards during their shift. You will supervise crew, assign positions, provide coaching, and help meet service targets.

The role emphasizes teamwork, training, and maintaining safety and cleanliness. This is a fast-paced, guest-facing role with growth opportunities in Colorado locations, with competitive hourly pay and benefits.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsibilities

• Manage a positive team environment and ensure timely shift readiness.
• Deploy team members to meet guest needs and uphold service standards.
• Provide coaching and feedback to Crew Members; train as directed by managers.
• Communicate goals and accountability for performance during shift.
• Drive urgency to satisfy guest needs and maintain system usage across shift.
• Monitor performance to meet quality, service, and cleanliness standards.
• Ensure compliance with policies, safety, and sanitation requirements during shift.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Problem solving

Team building

Supervisory experience

Physical stamina

Lift 30-50 lbs

Job description

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to manage daily operations, lead a crew, ensure friendly guest experiences, and uphold quality standards during their shift. You will supervise crew, assign positions, provide coaching, and help meet service targets.

The role emphasizes teamwork, training, and maintaining safety and cleanliness. This is a fast-paced, guest-facing role with growth opportunities in Colorado locations, with competitive hourly pay and benefits.