Shift Leader: Drive Team Excellence & Guest Experience

Papa John's; Bothell (WA); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John's is seeking a Shift Leader to ensure high-quality products and customer service while managing restaurant operations and profitability. You will supervise staff, train team members, and promote a positive, energetic work environment.

The role includes cash handling, inventory tasks, and ensuring safety and compliance with company policies. You will drive guest satisfaction by solving issues promptly, coaching performance, and executing operational standards across shifts to support a

Qualifications

• High-quality customer service and adherence to policies.
• Experience supervising a restaurant team and training staff.
• Ability to manage cash and use POS systems.
• Strong communication and leadership to coach performance.
• Commitment to safety, cleanliness, and operational standards.

Responsibilities

• Demonstrate operational skills to produce quality products and fulfill orders.
• Provide outstanding customer experience and promptly address concerns.
• Supervise restaurant team, ensure proper staffing, training, and coaching.
• Motivate staff to deliver service in a fun, energetic environment.
• Execute cash handling with POS and shift reports; monitor inventory.
• Maintain clean, safe, and organized restaurant and comply with security standards.

Skills

Customer service

Team leadership

Training

Communication

Cash handling

POS systems

Inventory management

Safety compliance

Tools

POS system

Job description

Papa John's is seeking a Shift Leader to ensure high-quality products and customer service while managing restaurant operations and profitability. You will supervise staff, train team members, and promote a positive, energetic work environment.

The role includes cash handling, inventory tasks, and ensuring safety and compliance with company policies. You will drive guest satisfaction by solving issues promptly, coaching performance, and executing operational standards across shifts to support a