Shift Leader: Drive Quality, Service & Profit

Papa Johns

Westfield (MA)

On-site

USD 22,000 - 28,000

Full time

32 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and areas to ensure high quality products and customer service, contributing to restaurant profitability. The role includes managing operations in line with company policies, procedures, and systems while ensuring compliance with all laws and ethical practices.

The Shift Leader will oversee station duties, maintain product quality and service, manage inventory and costs, and ensure labor targets are met.

Qualifications

High School diploma or GED preferred.
Serv-Safe/Local or State Food Service Certification preferred.
Previous restaurant shift lead experience preferred.
Successful and stable employment history.
Must be 18 years of age or older.
Must be able to work long hours (32+ hours generally required), including nights, weekends, and emergencies.

Responsibilities

Adheres to guidelines and expectations for each station including dough management, accuracy and proper portioning.
Contributes to achieving the Company’s product goals and meets customers' needs, minimizing complaints.
Exemplifies Core Values and maintains a positive team attitude.
Ensures adequate shift coverage and provides feedback to correct problems.
Contributes to profit goals by managing costs and inventory using the FOCUS System.