Shift Leader: Drive Team Excellence and Customer Service

Papa Johns; New Freedom (York County); On-site; USD 19,000 - 30,000; Full time

Job summary

Papa John’s is a fast-paced restaurant environment where you will supervise shifts and ensure quality products and service. You will train and coach team members, maintain standards, and drive customer satisfaction to support restaurant profitability.

Strong leadership, a sense of urgency, and the ability to work long hours, including nights and weekends, are essential. This role requires adherence to company policies and safety requirements.

Qualifications

• Attention to detail to ensure accuracy and standards.
• Strong commitment to completing tasks and meeting deadlines.
• Customer-focused approach with a passion for service.
• Proactive initiative to address issues and improve operations.

Responsibilities

• Supervise shifts to ensure high-quality products and customer service.
• Train and coach team to meet standards and schedules.
• Contribute to sales and profit goals through effective service and cash handling.
• Maintain compliance with safety, security and company policies.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Education

High School diploma or GED

Job description

Papa John’s is a fast-paced restaurant environment where you will supervise shifts and ensure quality products and service. You will train and coach team members, maintain standards, and drive customer satisfaction to support restaurant profitability.

Strong leadership, a sense of urgency, and the ability to work long hours, including nights and weekends, are essential. This role requires adherence to company policies and safety requirements.