Shift Leader: Drive Service & Team Excellence

Dunkin' Donuts; Swanton (VT); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Dunkin' Donuts in Vermont seeks a hands-on Shift Leader to manage the restaurant day to day, lead the team on busy shifts, and uphold brand standards while delivering great guest service. You will work across all line stations, supervise cash handling, shift procedures, and inventory, and coach crew members to maintain speed, accuracy, and a welcoming environment.

This role combines frontline operations with people leadership, requiring reliability, punctuality, and a proactive approach to guest

Qualifications

• 6+ months of experience in food service, retail, or a similar fast-paced environment preferred.
• Prior leadership or shift-level responsibility is a plus.
• Strong communication, teamwork, and problem-solving skills.
• Ability to multitask and prioritize during busy periods.
• Dependable, punctual, and committed to delivering great guest service.

Responsibilities

• Lead shift operations to ensure brand standards and speed of service.
• Work in all line positions to support the team and maintain speed of service.
• Ensure food safety, cleanliness, and sanitation procedures are followed at all times.
• Monitor product quality, equipment functionality, and overall store readiness.
• Direct and support crew members throughout the shift to maintain productivity and service standards.
• Provide on-the-spot coaching, training reinforcement, and positive motivation.
• Assist with onboarding new team members by modeling proper procedures and behaviors.
• Help maintain a respectful, inclusive, and team-oriented work environment.
• Execute opening, mid-shift, or closing procedures accurately and efficiently.
• Manage cash handling, drawer counts, and safe drops according to policy.
• Support inventory counts, waste tracking, and product rotation.
• Communicate shift updates, issues, and needs to the management team.

Skills

Food service experience

Leadership experience

Communication skills

Teamwork

Problem-solving

Multitasking

Punctuality

Job description

Dunkin' Donuts in Vermont seeks a hands-on Shift Leader to manage the restaurant day to day, lead the team on busy shifts, and uphold brand standards while delivering great guest service. You will work across all line stations, supervise cash handling, shift procedures, and inventory, and coach crew members to maintain speed, accuracy, and a welcoming environment.

This role combines frontline operations with people leadership, requiring reliability, punctuality, and a proactive approach to guest