Shift Leader: Inspire Fast Service & Develop Your Team

Baskin-Robbins; West Hazleton (Luzerne County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability and life insurance

Job summary

Dunkin' Donuts franchise is seeking a Shift Leader to drive store operations, coach team members, and uphold CARE standards. You’ll guide crew deployment, monitor drive-thru performance, and execute daily goals with a focus on customer satisfaction and quality products.

Successful candidates will lead by example, contribute to a positive work environment, and align with franchisee expectations for growth from within the team.

Qualifications

• Experience leading a team in retail or food service.
• Ability to manage a shift and supervise staff.
• Strong customer-focused service and quick decision-making.

Responsibilities

• Lead store team during shifts and ensure smooth operations.
• Maintain fast, friendly service and quality products.
• Support the General Manager and communicate results to the team.

Skills

Leadership

Teamwork

Customer service

Quality control

Drive-thru

Communication

Goal setting

Job description

Dunkin' Donuts franchise is seeking a Shift Leader to drive store operations, coach team members, and uphold CARE standards. You’ll guide crew deployment, monitor drive-thru performance, and execute daily goals with a focus on customer satisfaction and quality products.

Successful candidates will lead by example, contribute to a positive work environment, and align with franchisee expectations for growth from within the team.