Shift Leader: Drive Service & Team Excellence

Jersey Mike's Ocean; Latham (NY); On-site; USD 17,000 - 25,000; Full time

Job summary

Jersey Mike's Subs is hiring a Shift Leader to support the management team in running the location. You will coach staff, ensure high quality food, manage cash, and uphold sanitation standards while delivering the Jersey Mike's experience.

This role requires 38-40 hours per week, a strong work ethic, reliability, and the ability to lead a small crew in a fast-paced setting. Join a team-focused environment with opportunities for growth and training.

Qualifications

• Education: High school degree or equivalent.
• 1 Year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high quality food.
• Delivering the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining the cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency.

Skills

Team leadership

Customer service

Communication

Slicing proficiency

Education

High school diploma or equivalent

Job description

Jersey Mike's Subs is hiring a Shift Leader to support the management team in running the location. You will coach staff, ensure high quality food, manage cash, and uphold sanitation standards while delivering the Jersey Mike's experience.

This role requires 38-40 hours per week, a strong work ethic, reliability, and the ability to lead a small crew in a fast-paced setting. Join a team-focused environment with opportunities for growth and training.