Shift Leader — Lead, Coach & Deliver Stellar Service

Jersey Mike's (Canada); Kingman (AZ); On-site; USD 21,000 - 34,000; Full time

Job summary

Jersey Mike's Subs is seeking a Shift Leader to support the management team at a Jersey Mike's location. The role focuses on coaching staff, delivering high-quality food, and ensuring an exceptional customer experience.

The position requires 18+ years old, a High School diploma or equivalent, and Serve Safe Certification. 38-40 hours per week, with responsibilities including cash handling, QA, and store opening/closing duties.

Qualifications

• High school diploma or equivalent required.
• 1 year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high quality food.
• Delivering the Jersey Mike’s experience.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Maintaining cleanliness and proper sanitation practices in the establishment.
• Being certified in all four positions of the restaurant.
• Interface with customers and provide an exceptional experience.

Skills

Leadership

Customer service

Cash handling

Food safety

Team coordination

Education

High school degree or equivalent

Job description

Jersey Mike's Subs is seeking a Shift Leader to support the management team at a Jersey Mike's location. The role focuses on coaching staff, delivering high-quality food, and ensuring an exceptional customer experience.

The position requires 18+ years old, a High School diploma or equivalent, and Serve Safe Certification. 38-40 hours per week, with responsibilities including cash handling, QA, and store opening/closing duties.