Shift Leader: Drive Team Excellence & Service

Jersey Mike's Subs; Ozark (MO); On-site; USD 24,000 - 36,000; Full time

Job summary

Jersey Mike's Subs is seeking a Shift Leader to supervise daily store operations alongside the General Manager. You will lead by example, ensure policy adherence, and maintain high standards of cleanliness and service in a fast-paced environment.

The role focuses on greeting customers, taking orders, and mentoring line staff. A positive, energetic attitude and ability to lift up to 40 pounds are essential; maturity to handle customer concerns is required.

Qualifications

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

Job description

Jersey Mike's Subs is seeking a Shift Leader to supervise daily store operations alongside the General Manager. You will lead by example, ensure policy adherence, and maintain high standards of cleanliness and service in a fast-paced environment.

The role focuses on greeting customers, taking orders, and mentoring line staff. A positive, energetic attitude and ability to lift up to 40 pounds are essential; maturity to handle customer concerns is required.