Shift Leader: Drive Service & Quality on High-Energy Shifts

Potbelly; Detroit (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly is seeking a Shift Leader to guide a fast-paced team in a bustling restaurant. You will manage shifts, ensure product quality, control costs, and uphold safety standards while delivering outstanding customer service.

Ideal candidates have 1+ year supervisory experience in restaurants or retail, strong communication, and a commitment to food safety. You will thrive in a dynamic kitchen environment and support a positive team culture.

Qualifications

• You are at least 18 years of age.
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment.
• You have strong written and verbal communication skills.
• You enjoy problem-solving.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.

Skills

18+

Supervisory experience

Food safety certification

Customer-first mindset

Strong communication

Problem-solving

Job description

Potbelly is seeking a Shift Leader to guide a fast-paced team in a bustling restaurant. You will manage shifts, ensure product quality, control costs, and uphold safety standards while delivering outstanding customer service.

Ideal candidates have 1+ year supervisory experience in restaurants or retail, strong communication, and a commitment to food safety. You will thrive in a dynamic kitchen environment and support a positive team culture.