Shift Leader — Drive Service & Flavor Experience

Wingstop; Chantilly (VA); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Wingstop is seeking a shift leader to supervise restaurant operations during your shift, ensuring food safety, quality prep, cleanliness, and adherence to standards. You may work as cashier or cook while guiding the crew, delivering outstanding guest service and upholding Wingstop brand expectations.

You will train new team members, manage inventory, enforce safety and sanitation, and handle opening/closing duties while maintaining proper staffing and performance during peak hours.

Qualifications

• Experience supervising a restaurant shift and staff.
• Ability to ensure food safety, cleanliness, and company standards.
• Willingness to work as cashier or cook as needed.
• Strong guest service and problem-solving skills.

Responsabilités

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure guests receive outstanding service by providing a guest-friendly environment.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well manned and organized for each position during peak periods
• Represent the Wingstop brand

Connaissances

Customer service

Staff supervision

Cashier operation

Food safety

Inventory control

Team leadership

Description du poste

Wingstop is seeking a shift leader to supervise restaurant operations during your shift, ensuring food safety, quality prep, cleanliness, and adherence to standards. You may work as cashier or cook while guiding the crew, delivering outstanding guest service and upholding Wingstop brand expectations.

You will train new team members, manage inventory, enforce safety and sanitation, and handle opening/closing duties while maintaining proper staffing and performance during peak hours.