Flavor-Forward Shift Leader: Restaurant Ops

Wingstop; Los Banos (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

Wingstop is seeking a shift leader to supervise shift operations, ensuring food safety, proper preparation, cleanliness, and adherence to company standards. The role includes acting as a cashier or cook while overseeing staff, with a strong emphasis on delivering exceptional customer service.

Responsibilities include training crew members, inventory control, enforcing policies, maintaining sanitation and safety, and managing opening/closing duties.

Qualifications

• Supervise shift operations and ensure safety and standards.
• Provide excellent guest service and resolve issues.
• Train and coach crew members on tasks.

Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Wingstop brand

Skills

Leadership

Customer service

Staff supervision

Communication

Job description

Wingstop is seeking a shift leader to supervise shift operations, ensuring food safety, proper preparation, cleanliness, and adherence to company standards. The role includes acting as a cashier or cook while overseeing staff, with a strong emphasis on delivering exceptional customer service.

Responsibilities include training crew members, inventory control, enforcing policies, maintaining sanitation and safety, and managing opening/closing duties.