Shift Leader: Drive Sales, Train Teams & Delight Customers

Miniso; Arcadia (CA); On-site; USD 24,796 - 28,929; Full time

Job summary

MINISO USA is seeking a Shift Leader in Arcadia, CA to assist the Store Manager with daily operations and to train associates for strong product knowledge and customer engagement at the register and on the floor.

The role involves cashiering, opening/closing, merchandising, customer service, cash management, and shipment processing, with emphasis on increasing store KPIs and delivering memorable shopping experiences.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Ability to travel between store locations as needed.
• Strong leadership and customer service skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS knowledge

Retail operations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Arcadia, CA to assist the Store Manager with daily operations and to train associates for strong product knowledge and customer engagement at the register and on the floor.

The role involves cashiering, opening/closing, merchandising, customer service, cash management, and shipment processing, with emphasis on increasing store KPIs and delivering memorable shopping experiences.