Shift Leader: Drive Sales, Service & Store Excellence

Minis; Cumming (GA); On-site; USD 21,000 - 23,000; Full time

Job summary

MINISO USA in the United States is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service.

You will handle cashiering, opening and closing duties, merchandising, cash handling, and shipments, while actively promoting the store’s membership program to build customer loyalty and drive sales. A positive, energetic environment helps create memorable experiences for teams and customers.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in the United States is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service.

You will handle cashiering, opening and closing duties, merchandising, cash handling, and shipments, while actively promoting the store’s membership program to build customer loyalty and drive sales. A positive, energetic environment helps create memorable experiences for teams and customers.