Shift Leader: Drive Sales, Lead Team & Customer Experience

Miniso; Pasadena (CA); On-site; USD 25,582 - 28,929; Full time

Job summary

MINISO USA in Pasadena, CA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, cash handling, and promotions to grow membership and loyalty.

The role emphasizes a positive, energetic environment that supports achieving KPIs and providing memorable experiences for customers and team members.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates for strong product knowledge and customer engagement.
• Support daily operations including replenishment, fronting, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensuring safety and cleanliness.
• Resolve customer concerns professionally and escalate when needed.
• Support Loss Prevention and adhere to company policies.
• Maintain a professional attitude aligned with MINISO USA's customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and sales events.

Skills

Leadership

Customer service

Interpersonal skills

Multitasking

POS knowledge

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Pasadena, CA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help with cashiering, opening/closing, merchandising, cash handling, and promotions to grow membership and loyalty.

The role emphasizes a positive, energetic environment that supports achieving KPIs and providing memorable experiences for customers and team members.