Shift Leader: Drive Sales, Lead Teams & Delight Customers

Miniso; Sugar Land (TX); Hybrid; USD 19,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Texas to assist the Store Manager with daily operations and customer service. You will train associates, manage cash handling, merchandising, and open/close procedures while promoting the store’s membership program.

The role requires leadership, strong communication, and the ability to travel between store locations as needed. Join a fast-paced retail environment focused on delivering memorable customer experiences.

Qualifications

• 1+ year experience as keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Capable of traveling between store locations as needed.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates to ensure product knowledge and customer engagement.
• Support daily operations including replenishment, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensuring cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention and adhere to company policies.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Customer Service

Training

Cash handling

POS systems

Multitasking

Interpersonal skills

Conflict resolution

Store operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Texas to assist the Store Manager with daily operations and customer service. You will train associates, manage cash handling, merchandising, and open/close procedures while promoting the store’s membership program.

The role requires leadership, strong communication, and the ability to travel between store locations as needed. Join a fast-paced retail environment focused on delivering memorable customer experiences.