Shift Leader - Drive Sales & Customer Experience

MINISO USA; San Pedro (TX); Vor Ort; USD 25.000 - 29.000; Vollzeit

Zusammenfassung

MINISO USA in Texas is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will assist with cashiering, opening/closing, merchandising, cash handling, and shipment processing while promoting the store’s membership program to build customer loyalty.

Ideal candidates will have strong leadership, the ability to multitask in a fast-paced retail environment, and knowledge of POS systems.

Qualifikationen

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Aufgaben

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Kenntnisse

Leadership

Customer engagement

Cash handling

Retail operations

Ausbildung

High school diploma

Associate degree preferred

Tools

POS systems

Jobbeschreibung

MINISO USA in Texas is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will assist with cashiering, opening/closing, merchandising, cash handling, and shipment processing while promoting the store’s membership program to build customer loyalty.

Ideal candidates will have strong leadership, the ability to multitask in a fast-paced retail environment, and knowledge of POS systems.