Shift Leader: Inspire Team, Boost Sales & Service

Miniso; Frisco (TX); Hybrid; USD 19,000 - 26,000; Full time

Job summary

MINISO USA in Texas is seeking a Shift Leader to support the Store Manager with daily operations, training, and delivering exceptional customer service. The role drives KPIs, oversees merchandising, cash handling, and store upkeep while promoting the store’s membership program.

You will lead by example on the sales floor, ensure product knowledge, and maintain a welcoming, energetic environment that reflects MINISO USA’s customer commitment and values.

Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.

Skills

Leadership

Customer service

Training

Multitasking

Interpersonal skills

Conflict resolution

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Texas is seeking a Shift Leader to support the Store Manager with daily operations, training, and delivering exceptional customer service. The role drives KPIs, oversees merchandising, cash handling, and store upkeep while promoting the store’s membership program.

You will lead by example on the sales floor, ensure product knowledge, and maintain a welcoming, energetic environment that reflects MINISO USA’s customer commitment and values.