Shift Leader: Drive Sales & Customer Joy

Minis; Whittier (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Whittier, CA to support daily store operations and drive exceptional customer service. You will train associates, manage cash handling, and assist with merchandising, opening/closing, and loss prevention to ensure KPI achievement.

The role requires strong leadership, multitasking ability, and experience with POS systems. Travel between store locations may be required while contributing to a positive, energetic retail environment.

Qualifications

• Minimum 1+ years as a shift lead or supervisor in retail.
• Excellent leadership and customer service skills.
• Basic knowledge of POS systems and cash handling.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Whittier, CA to support daily store operations and drive exceptional customer service. You will train associates, manage cash handling, and assist with merchandising, opening/closing, and loss prevention to ensure KPI achievement.

The role requires strong leadership, multitasking ability, and experience with POS systems. Travel between store locations may be required while contributing to a positive, energetic retail environment.