Part-Time Shift Leader: Drive Sales & Customer Joy

Minis; Madera (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA in California seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service to meet KPIs and maintain store standards.

The role covers cashiering, opening/closing, replenishment, merchandising, cash management, and helping with shipments while promoting the store's membership program to boost loyalty; fostering a positive environment.

Qualifications

• High school diploma or equivalent (associate degree preferred).
• Experience as keyholder, supervisor, or shift leader in retail.
• Ability to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalated issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Customer service

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in California seeks a Shift Leader to support the Store Manager with daily operations, training associates, and delivering exceptional customer service to meet KPIs and maintain store standards.

The role covers cashiering, opening/closing, replenishment, merchandising, cash management, and helping with shipments while promoting the store's membership program to boost loyalty; fostering a positive environment.