Shift Leader: Drive Sales & Customer Experience

MINISO USA; Broomfield (CO); On-site; USD 23,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Store Shift Leader in Colorado who will assist the Store Manager with daily operations, train associates, and ensure exceptional customer service.

You will drive sales to meet KPI goals, manage cash handling, and support merchandising, opening/closing, and loss prevention while promoting the store’s loyalty program. A dynamic, energetic environment helps deliver memorable customer experiences.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader.
• High school diploma or equivalent; associate degree preferred.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Skills

Leadership

Customer service

Cash handling

POS systems

Training & mentoring

Multitasking

Interpersonal skills

Conflict resolution

Store operations

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Store Shift Leader in Colorado who will assist the Store Manager with daily operations, train associates, and ensure exceptional customer service.

You will drive sales to meet KPI goals, manage cash handling, and support merchandising, opening/closing, and loss prevention while promoting the store’s loyalty program. A dynamic, energetic environment helps deliver memorable customer experiences.