Retail Shift Lead: Drive Sales & Customer Experience

Miniso; Denver (CO); On-site; USD 26,174 - 28,929; Full time

Job summary

MINISO USA in Denver, CO is seeking a Shift Leader to support the Store Manager with daily operations, training, and exceptional customer service. You will help manage replenishment, cash handling, merchandising, and promotions, creating a lively store atmosphere and delivering memorable experiences.

The role emphasizes strong leadership, readiness to travel between locations if needed, and a focus on loss prevention and safety compliance in a fast-paced retail environment.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensure the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Denver, CO is seeking a Shift Leader to support the Store Manager with daily operations, training, and exceptional customer service. You will help manage replenishment, cash handling, merchandising, and promotions, creating a lively store atmosphere and delivering memorable experiences.

The role emphasizes strong leadership, readiness to travel between locations if needed, and a focus on loss prevention and safety compliance in a fast-paced retail environment.