Shift Leader: Drive Quality & Team Success

Papa Johns; Strong City (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

The Shift Leader at Papa John’s supervises shifts and restaurant areas to ensure high quality products and customer service, while driving restaurant profitability. This role enforces company policies, procedures and systems, and ensures compliance with applicable laws and ethical practices.

Key duties include managing stations and ensuring adequate shift coverage, maintaining product quality and safety, controlling costs, and supporting inventory, cash handling and safety standards to deliver

Qualifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), nights, weekends, and emergencies.
• Ability to perform all restaurant positions.

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management and proper portioning.
• Maintains product holding times and follows product preparation procedures.
• Contributes to achieving product goals and meets customer needs while following policies.
• Maintains shift coverage, provides feedback and corrects problems promptly.
• Manages inventory levels and cash handling to minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv‑Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Job description

The Shift Leader at Papa John’s supervises shifts and restaurant areas to ensure high quality products and customer service, while driving restaurant profitability. This role enforces company policies, procedures and systems, and ensures compliance with applicable laws and ethical practices.

Key duties include managing stations and ensuring adequate shift coverage, maintaining product quality and safety, controlling costs, and supporting inventory, cash handling and safety standards to deliver