Shift Leader: Elevate Service, Quality & Profits

Papa John's International , Inc.; North Olmsted (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Papa John’s International, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and customer service while supporting restaurant profitability.

The role includes managing daily operations, executing company policies, and ensuring compliance with laws and ethical business practices. The Shift Leader will maintain product quality, customer service, and cost controls, while coordinating with team members to meet guest expectations and company targets.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Adheres to station guidelines, prepares quality products, follows procedures and maintains holding times.
• Exhibits core values, maintains a positive attitude, and works well with others.
• Ensures adequate shift coverage and provides feedback to correct issues, maintains product quality and service standards.
• Contributes to profit goals by using the FOCUS System, manages cash, and assists in inventory control.

Skills

Cash management

Planning & Organaization

Effective Communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous shift lead experience

Job description

Papa John’s International, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and customer service while supporting restaurant profitability.

The role includes managing daily operations, executing company policies, and ensuring compliance with laws and ethical business practices. The Shift Leader will maintain product quality, customer service, and cost controls, while coordinating with team members to meet guest expectations and company targets.